Last updated 27 October 2026
Privacy policy
This policy explains how TrustinOnline Group ("we") handles personal data on this website and in the TrustinOnline app, under India's Digital Personal Data Protection Act, 2023.
What we collect
- From website forms: your name, mobile number, the project you ask about, budget, visit date, pickup place and any message you write. From brokers and developers: firm or company name, town and RERA number if given.
- From our team app users (staff only): name, login, and the work records they create, such as requests, approvals and payment references.
- We do not collect payment card details, and the app does not use location, contacts, camera or microphone.
Why we use it
- To call or WhatsApp you about the request you made, arrange site visits and help with your purchase.
- To pass a buyer enquiry to the sales team of the project you asked about.
- To run our business: approvals, payments, hiring and records the law requires us to keep.
Consent and your rights
We use form details only after you tick the consent box. You can ask us to see, correct or delete your data, or withdraw consent, using the contact details below. We will reply within 30 days.
Sharing
We never sell your data and show no advertising in the app. We share enquiry details only with the developer of the project you asked about and, if you ask for a loan, with the bank you choose. Our servers are hosted in India.
How long we keep it
Enquiries that do not lead to a booking are deleted after 24 months. Booking and payment records are kept as long as tax and property laws require.
Security
Data travels over encrypted connections. Staff see only the records their role needs, every change is logged, and passwords are stored only in scrambled (hashed) form.
Contact
Grievance officer: TrustinOnline Group. Contact details will be published here before the app goes live.